Nationwide Van Lines

Many thanks to Vaughn, Harley and Rick- What a fantastic team! I’ve moved so many times before, and this is my third cross country move, which can get really stressful if disorganized. These three gentlemen were kind, patient, direct and fast! I am so grateful. Rick, on point with communication and lovely demeanor. Harley, Vaughn- you both are angels on earth. Hopefully the team in the receiving city is as quick, smart and organized as you both. Thank you so so much.

Move size: 1 Bedroom Home Service cost: $3333

Sad times for us as we closed out parents estate. But, Ouzie’s team from Nationwide made it so much easier. Courteous, respectful, careful and great attention to details. Most of the pieces were antiques. It was an out of state move. They worked with our scheduling and traveling between states. They offered helpful suggestions. They never assumed; they always asked first. Five STARS, 100%+ job performance. Highly recommend and will use them again if need ever arises.

Move size: Partial Move Service cost: $1800

More than half of my items were damaged. They were hours late. Loading until after midnight the neighbors called the police.They did not send a truck big enough.  They threw everything on the truck.They stole my jewlery, they stole cash, stole my strong box and my brand new comforter and curtins set. Refused to pay my insurance claims because I did not have pictures or proof of the items missing. The delivery took three weeks to get to me, they unloaded it and reloaded it so things were a mess, when they delivered it they did give me time to check the inventory, I am still suffering trauma from this move.

Service cost: $5000

Pierre and Dontae arrived at our Florida condo on time and did an awesome job of wrapping and taping our furniture and fixtures, loading boxes and securing items with bubble wrap, taping them securely, then, loading everything onto the truck. Custom boxes for TV's and mirrors were made, and every item was tagged with a number for tracking purposes. They worked almost non-stop for hours, taking only a short break outside. They left the condo neat and clean from all of the packing work they did.
Pierre and Lonzo delivered our furniture and fixtures to our home in Pennsylvania on schedule. We were amazed that nothing was broken or damaged and at how hard they worked to unwrap everything and cleanup when they were done.
We also appreciate the help of Alana and her help with the online shipping order and payment processes which were very efficient and well managed. And we appreciate the work of the Dispatch Team in notifying us about the arrival and delivery and schedule during this period.
They all did a 5-STAR ** job and we really appreciate their attention to detail and care that they showed for everything.
Thanks Guys,
Tim & Susan.

Move size: 2 Bedroom Home Service cost: $2490

Cannot say enough good things about Nationwide. From the men who packed us up and moved us to North Carolina to the prompt and thoughtful follow up this company did a great job. Clear explanations of terms, conditions and most importantly insurance to cover the move. Dedicated men who took great care wrapping items to make sure they were not damaged. They delivered all our items within five days of the pick up. If I ever move again they will be the go to choice. Our driver Pierre and his assistants Bentley, Hicks and Johnny were friendly and professional and always were concerned about our needs and making sure we were happy and comfortable. Thank you so much for everything you did to take us from Plantation, FL to Cherokee, NC.

Move size: 4+ Bedroom Home Service cost: $6500

I obtained multiple quotes for this move from PA to CT.  While not the cheapest, I selected Nationwide Van Lines based upon the apparent professionalism of the front office staff.  From this point forward, the move fell apart. Nationwide does not send a representative to inventory the goods to be moved but rather generates the inventory based on the customer's input.  In our case, we ended up paying an extra charge for additional volume beyond that quoted in the "binding agreement". We also purchased the Platinum full-pack option. On the scheduled pick-up day (Friday), we were provided a window of 4 hours For the crew to arrive.  The driver and crew arrived late and with insufficient materials to do the job.  They had to go out and purchase boxes from Home Depot and did not have enough blankets to cover our furniture.  The crew "improvised" and the job took 8 hours (for a 1 bedroom apartment), and this was only because I helped to move items from the apartment to the truck. The driver "promised" delivery on Monday but was re-directed by Dispatch.  Delivery was then re-scheduled  for Tuesday.  Driver and crew arrived 1-hour early and with an attitude!  I had to walk on eggshells during the delivery process or risk aggravating the driver further. The only reason I give Nationwide Van Lines 1 star is that the goods were delivered with minimal damage. Caveat emptor!

Service cost: $3300

I am a broke college student. I helped a friend store her items in my condo for over six months, as well as booked her move for her with this unfortunate excuse for a moving company. I was quoted $1000 for ONE BEDROOM's worth of belongings. This included a full mattress, a chair, a leaning wall desk, some boxes-- whatever you might find in ONE BEDROOM. Anyway, they were two weeks late with the delivery to Georgia. When the driver of the truck, who goes by the name "Uzi," got to Georgia, he decided to double the price of the move and did not consult anyone involved. They are now refusing to provide us with an itemized statement from what they cultivated on the date of pick-up, and are holding my friend's items hostage, as well as threatening to sell her things at auction. I have been dealing with this company for weeks now as they continue to raise their price (after doubling it), deny the itemized statement, and hold the items hostage. My friend is also a broke college student who now needs to find an additional $1100, as well as the $1000 I have paid during the course of this fiasco already!! ONE BEDROOM for $2100, originally QUOTED $1000. Avoid this laughable excuse for a company, and Manuel A. Torres in particular. Go with Mayflower!!

Service cost: $2100

I contacted Nationwide over a year ago to move my home from Delaware to South Carolina. I worked with Laurie Osorio Senior Relocation Specialist, as our plans and needs changed we needed to make a partial move for now. I never made an interstate move before, she walked me through all the important details I needed to know..She gave great advice whether I hired them or another carrier. Her honest and caring answers indicated to me she understood the importance of making a good decision in selecting a moving carrier. She was always available for questions and suggestions. Our move was a success and they worked with my pick up schedule and delivery date. The crew they sent, husband and wife team Kenneth and Bree were amazing. They were quick, efficient and 100% professional! Not only were they the pick up team they were the delivery team, I was excited about my delivery a week later, and also couldn't wait to see them! We will be making another move later in 2019, and I can't even imagine hiring anyone else! You are in good hands with this company, They gave me a great piece of mind. Moving is no fun, but they made it a good experience for us. I wish I could leave a 10 star review!

Move size: Partial Move Service cost: $1900

Now that I’m settled in my new home, I wanted to take the time to write a very positive review re: Nationwide Van Lines. Throughout the move process, which included pick-up and delivery changes and other challenges due to Hurricane Irma, Ilana provided excellent customer support. This high-level support did not end with Ilana but continued with the team that packed and picked up my household items. Darien and his helpers were by far the best movers I have ever experienced, and I have moved numerous times. How fortunate for me that Darien and his team were also the ones that delivered my items to my new location and unpacked the truck. Courteous, professional, caring and kind – all adjectives that describe Ilana and the Darien Team. Highly recommended.

Submitted: December 2018.

Move size: 1 Bedroom Home Service cost: $2800

I was very disappointed with my experience with Nationwide Vans Lines. I was moving from Philadelphia to the Boston area and needed my belongings placed in storage until I found an apartment.

I booked it several months in advance and was promised by Rich a 2-day window for pick-up which would be a guaranteed date by one month of the move (it is very difficult for me to take off a day from work without several weeks notice). However, when I called a month before the date I was told that they couldn't narrow it down any further than the 2-day window. When I was finally able to talk to a supervisor, Alana, she explained that Rich was fired because he was giving out wrong information and agreed to stand by his promise.

Rich had also told me that there would be a 7-day window for delivery. Two weeks before the move, I became aware that delivery would be impossible on the 7th day and was told by another associate that they would try to accommodate me.

Move out day was fine (although they were somewhat late). Unfortunately, the price was higher than the estimate.

Despite my daily phone calls they did not delivery my belongings within the 6 days I was available. I spoke to Kimberly who was rude and acted annoyed that I was bothering her. She kept insisting she would call with updates but never did. Finally when I called on day 5 she said my delivery would not be until day 7 and if I couldn't be there to accept it there would be over $1000 to delay the delivery. Fortunately I was able to speak to a supervisor, Nicole, who agreed to delivery it the following Monday or Tuesday with no extra charge.

I was never contacted and the delivery date was continually postponed (which I only found out because I kept contacting them). My belongings were finally delivered almost 3 weeks after the pickup date. When they were finished 2 boxes were unaccounted for. The movers insisted they were moved in but they neglected to check them off. They refused to move anything in order to check. I guess I won't know until I have everything moved out. It will certainly not be by Nationwide Vans.

Update: 2 days after I posted this review I was contacted by Rick. He offered me $500 to either take down the review or change it to a 5-star review. I would be wary of the good reviews for this company.

Move size: 1 Bedroom Home Service cost: $2800

It takes a lot for me to complain, but this company is definitely NOT RELIABLE. I booked a long distance move well in advanced. I was originally given a 2 day window. I received a call 2 days before my move from someone trying to postpone my move because they did not have any agents in my area at the time originally scheduled . I was moving out of an apartment and my lease was ending. What is the point of a deposit if the company can’t even guarantee you that they will be able to move you out within the original time window(that has been approved, weeks in advanced) Luckily, accommodations were made and the move was back on. I was still clueless on which day/estimated time I was going to be moving within that window. On the Thursday I was scheduled to move out, I received a call at 9:30am stating the mover will be coming between 2-4pm and the driver will give me a call when he is an hour away (Everything sounded great). I finally called at 4:40pm asking if there was any update as I have not heard anything. I was then told the truck broke down that morning. I thought it was very rude and careless for the driver to not call the customers he was taking care of when it happened to give them a heads up. I would’ve had no idea, unless I called the company. I was waiting all day for the movers to come and there was absolutely no communication. I was then told that the movers would arrive the following day at 7am. I never received a call that a driver was coming until I called AGAIN at 7:50am-asking for an update. The driver did not show up until 11. I was hoping to get on the road ASAP as this was a long distance move from Ohio to Florida. This company does not care about their customers time/money and the service that they paid for to have a smooth move. They are not reliable and don’t have any sense or care to be in touch with their clients. I understand things happen, but the professional thing to do would call right away and inform the paying customers of the situation, so they can plan accordingly. If the driver is going to be late, you let the paying client know. You need to be up their butts to get things done.

I was stressed the entire process on whether my driver/mover would even show up. The driver also showed up 8 days later than the date he originally told me that i needed to be ready for delivery. The delivery kept getting pushed back, and received no update from the company unless I reached out first. All of the boxes were broken/crushed and majority of my things were completely destroyed. Overall, this company needs to improve their communication and prioritize their customer service. I will NOT be coming back and definitely inform my friends/family to stay far far away. I am a very understanding person but this is completely ridiculous and I am very disappointed with my experience. This was a horrible, stressful experience. Not worth the quotes/money they charge at all.

Move size: 1 Bedroom Home Service cost: $2000

Absolutely, AWFUL. I had a very short move that was literally less than 2 miles away and they could not even handle such a short move. Very "unprofessional" and nothing what I EVER expected. IT WAS A NIGHTMARE. I do not even know where to begin with all the damage. First, they damaged my wood floor. They scraped up the entire floor and cracked my door saddle, because the one mover dragged my very expensive Macy's cherry wood closet armoire across the floor. They did not even rap the bottom. Then I had to leave the closet armoire outside in front of the condo because the crew not only damaged the armoire, but could not handle lifting it. The crew broke my very expensive Travertine table. Two sides of the table were severely damaged and cracked. They new what they did and tried to hide the damage, by facing the damaged part of the table on the opposite end where it would take some time to notice it. They also left that part of the table partly wrapped.

The crew damaged the speaker to my Sony sound system by placing my woofer directly on top of the speaker while they were unwrapping it. They scraped the entire top. One of the movers attempted to put together my cherry wood sleigh bed and did a terrible job. They also scratched up my sleigh bed when they dragged my box spring directly over the bed. The kid literally just dragged the box spring over the cherry wood bed frame. They also damaged the front door to my new condo and some minor scuffs on my couch. One of the gentleman also told me he worked for Capital Bank and Nationwide hired him as a mover. This kid, basically had his headphones on the entire time and did not do very much. The company had the audacity to charge me the entire price for the move and I am literally lost thousands of dollars because of all the damage. I no longer have my cocktail table, which was not fixable and my beautiful closet armoire was left outside, where it was rained on that same night and ruined. Nationwide Van lines sent me a very UNPROFESSIONAL crew and there is no way these guys were professional movers. This was the absolute worst experience ever moving. I have never experienced anything like this. When you look at their website, they come across as so professional. Its the exact opposite.

Move size: 2 Bedroom Home Service cost: $1286

Overall, I was pleased with my moving experience with Nationwide.  At every stage of the move, it was easy to get in contact with an actual person in customer service.  My moving consultant, Alana, was friendly and helpful throughout the time leading up to the move.  Jordany and his crew did a really great job at packing up my furniture and other large items in blankets very securely, so all of my things made it through the move undamaged.  Best of all, the movers were able to pick up and drop off my household goods on my preferred dates.  Thus, most major aspects of my move were positive and I can say that my move was very good.  
 
I cannot in good faith give the move a five star rating, as there were some issues that could have been dealt with better and that potential customers should be aware of. My biggest problem with the move was a lack of communication between the moving consultants and the movers that led to confusion.  I was advised by the moving consultant to securely pack my television, mirrors, and pictures with bubble wrap and cardboard.  When my moving crew arrived, I was informed by them that this was a poor way to pack these items, and at this point there was no time to change how they were packed.  Moving is a very draining process, and this was rather distressing, as I was following the instructions of one company representative, only to have another inform me I should have done things differently.  This made me concerned I had little hope of seeing my items arrive unscathed.  As I mentioned above, however, the moving crew further secured these fragile items in blankets, and no damage was done, but I was disappointed at the lack of communication between the moving consultants and the movers on this issue in particular.  In this same vein, I had been told to expect that the movers would have an estimate of the arrival date at my new location when they picked up my belongings at the old location, but this was also erroneous.  Additionally, I will advise anyone using Nationwide to make sure well ahead of time that all of the items you are hoping to move are on your estimate list.  Some items I know I listed over the phone had to be left behind because they were not on the final estimate.  I could have remedied my problem here by double checking the list more closely, so just make sure to be conscientious.  
 
 
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Service cost: $2000

Hi this is LeAnne B. We are very happy with our move and our team.  I do want to be sure they get a well deserved 5 star * review from us  though!!   They moved us from a 3500 sq ft home to a 1300 sq ft home with only about 2 % breakage!! The team was very quiet and worked long hours and very late well into the evening in MD since we added  $1000 worth of items or .33 % increase in the load they took up to Boston.   on the Boston side they had a curfew and were able to stop at 10pm then start again in the morning and stayed until they were able to put our carpet down in our home and make sure all of the furniture was assembled.  I know they hourly budget was off and still they did not RUSH our job.  This is a 3*team and company and would use them again for international or even local moving!!   We liked the fact that they were very flexible and we could add weight or take away weight since we had a large home and a garage and a full attic   We sure added a lot in the end but they were able to stay until the last item was put together!   thank you all so much for a top notch job   LeAnne B.

Service cost: $3700

My choice for the moving consultant could not have been better. He was extremely knowledgeable, well spoken, patient, and always available to me. My move included two pickups in one state and delivery in another. I was told by a family member at pickup the the moving crew was extremely efficient and courteous. The cost of approximately $1700.00 included wrapping of wood furniture pieces, disassembling a glass televison stand and wrapping each piece separately. Upon delivery the physical moving crew was excellent! They worked quickly and efficiently putting together any furniture that needed to be reassembled and communicated well with me the entire time.  Would I use Nationwide again? Abolutely!

Service cost: $1700

My moving experience was exceptional.  From beginning to end..Reggie, my salesman was patient, kind and provided excellent guidance.  The driver (Liel) and his very capable team did a fine job and were very attentive to detail both during the packing and loading in Virginia to the unloading in Florida.  All of my goods were packed carefully and they did not sacrifice the quality of their work by over-rushing the process. They made every attempt to accomodate me and my family when possible. In comparison to some other major companies, the pricing for this job was quite reasonable and the time required was very efficient.  I would highly recommend this company. .

Service cost: $8000